Keeping your existing customers is very important. So, do your best to make sure every one of your clients get quality service. This sounds easy enough, but the festive season can be extremely hectic — especially if you’re selling products in high demand. It can get overwhelming handling the large crowd, so you need to make sure you have measures in place to maintain good rapport with your clients despite the rush.
Remember the chain reaction quality service creates: A happy customer equals positive reviews, word-of-mouth and referrals and more customers. Caution your staff to treat every client right.
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